Retail Operations (Certificate II)

Course Overview 

More Australians work in retail than in any other industry. With consumer spending reaching historical highs, the retail sector is rich in exciting opportunities for those looking to work in, manage or own a retail enterprise.

The Cengage Education Retail Operations (Certificate II) course equips aspirants with the knowledge and skills they need to take up employment in retail. You’ll learn the essentials of customer service, stock control, cash flow management and the technologies in use across the field.

Audience

The course is useful for those looking to enter the retail business, and those already in it with managerial aspirations.

Prerequisites

No previous knowledge or experience required.

Delivery

Online and workplace assessment

Duration

400 hours over 18 months divided into 5 learning periods

Computer requirements

To complete this course you will need access to:

• A computer with Windows® 95/98 or higher
• CD-ROM drive.

Certification

Upon successful completion of this course you will receive a nationally recognised Certificate II in Retail Operations (WRR20102).

Course Content

• Communicate in the workplace
• Apply point-of-sale handling procedures
• Interact with customers
• Work effectively in a retail environment
• Operate retail equipment
• Perform routine housekeeping duties
• Apply safe working practices
• Minimise theft
• Perform stock control procedures
• Balance register/terminal
• Coordinate merchandise presentation
• Apply retail office procedures
• Apply retail office keyboard skills